Return Policy:
Returns & Exchanges
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.
For all returns and exchanges, Lakai requires the original item to be returned and received at our warehouse prior to shipping out any replacement or exchanged pair. This allows our team to inspect the item to ensure it is still in good condition and meets our return eligibility criteria.
Once the returned item has been received and approved through our inspection process, we will promptly issue the replacement or process the exchange as requested.
Return Label Required Before Sending a Return
All returns must be initiated by requesting and using a pre-authorized return shipping label from our return portal or customer service team before sending the item back.
Why this is important:
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It ensures your return is correctly linked to your order.
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It allows for accurate tracking and confirmation of delivery to our warehouse.
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It helps us process your refund or exchange quickly and correctly.
Manual returns (those sent without our return label) are strongly discouraged and may not be eligible for a refund, as they can bypass our warehouse system, become lost in transit, or arrive without the necessary order identification. Returns that cannot be properly received and verified by our warehouse cannot be processed.
Returns that are sent without an official return shipping label and/or are manually returned to an address not specified in our return instructions will not be accepted or honored. To ensure your return is processed correctly, please follow the return steps provided and use the designated return label and address.
📌📌 Returns portal: Click Here 📌📌
BE ADVISED THAT OUR WAREHOUSE RETURNS SHOULD BE ADDRESSED TO:
Lakai Returns
3500 Chad Dr
STE 600
Eugene, OR 97408
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Shipping costs are not refundable
- Gift cards
- Some health and personal care items
- Any item NOT in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
- Final Sale items (if applicable) unfortunately sale items cannot be refunded. - they can be exchanged to a similar price, colorway or design.
- Select Limited Timed Releases
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Return Shipping
Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service such as USPS, UPS, Fedex.
Please note: The amount refunded excludes any outbound shipping paid on the original purchase. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
