Keeping you stocked during this crisis. Free continental U.S. shipping on orders over $75.

Returns and Exchanges

Return Policy:

Exchanges & Store credit Only
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Some health and personal care items
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery
  • Sale items (if applicable)
    unfortunately sale items cannot be refunded.
  • Select Limited Timed Releases


To complete your return, we require a receipt or proof of purchase.

To Initiate a Return:
If your order conforms to the rules above, please contact us at shop@lakai.com


Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@lakai.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Return Shipping
Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service such as USPS, UPS, Fedex. Please note: The amount refunded excludes any outbound shipping paid on the original purchase. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.