Keeping you stocked during this crisis. Free continental U.S. shipping on orders over $75.

FAQs

Processing:

Once you have placed an order on our site you will receive a confirmation email.  To cancel an order please email us at shop@lakai.com or call us at (323)510-4050 immediately.  Once you have received a tracking number your order will be unable to be cancelled.

Once an order has been fully placed we are unable to switch items or sizes.  So be sure to order the correct sizes, colors, & include the correct address and email.

Please allow 1-3 business days for your order to be processed.  Once it has been shipped you will receive a confirmation email with a tracking number.

Lakai’s warehouse hours are from 10am-7pm PST Mon-Fri.  All orders are shipped from our Los Angeles warehouse.   Any order placed on Friday after 11am will be sent out on the following Monday. 

 

My order didn't process correctly, but there is a pending charge with my bank/cardholder, so did my order go through?

If you didn’t receive a confirmation email from us showing your order details, the order did not clear our payment gateway. If there is a pending charge on your card, contact your bank or cardholder to have the pending charge removed from your account as there is nothing we can do to reverse it unless the charge has actually cleared our payment gateway. Thank you.

 

How can I contact Lakai?

Our mailing address is:
420 Boyd Street, Suite #300
Los Angeles, CA 90013

Or you can send us an email at:
shop@lakai.com

 

How do you handle returns?

Please do not send returns to the address above. To inquire about returns, contact the retailer from which you purchased the product. If that doesn’t work out, you can write to us at “ATTN:Returns” explaining your problem, and if it is within reason we will do our best to help you out. For online purchases from the Lakai website, refer to our returns policy link.

 

I have a shop, and I want to carry Lakai, what do I need to do?

Call our sales department at (323) 264-8656 ex 57, let them know the city and state where your shop is located, and they will direct you to the sales representative in your area that can help you facilitate your request.

 

What is your warranty policy?

LAKAI will guarantee all of its products from any manufacturing defects. However, consumers must realize LAKAI products are designed and developed specifically for skateboarding, and therefore, LAKAI can not guarantee against the normal wear and tear of daily use. Email shop@lakai.com for assistance with manufacturing defects.

 

What about International Shipping & International Returns?

International shipping is currently available WORLDWIDE from LakaiYour countries Customs may require recipients to pay applicable duties and taxes on each shipment entering said country. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. Excise Tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Customs on the importer’s behalf.

  

How can I get sponsored by Lakai?

Do what you do for the love if it, and the rest will happen naturally if you stay dedicated. We have a vast network of retailers, sales reps and distributors that are always on the lookout for new talent, so if you’re out there doing what you love, odds are one of them will hear about you sooner or later. Dream big, and follow your dreams!

P.S. Our staff is almost always too busy to check out your video links, so odds are they will not be viewed if you do send them over. Sorry.

 

Can I have some stickers?

The most frequently asked question, hands down. If you want stickers, send a self addressed AND stamped envelope to the address below. We will only do international sticker requests if your envelope has enough postage to send them back to you.

Lakai Footwear

Attn: Stickers

420 Boyd Street, Suite #300
Los Angeles, CA 90013