Free Domestic U.S. shipping on all orders over $75!
Terms & Conditions

Terms and Conditions

TERMS OF USE
Welcome to the Lakai Store website (Site). Please review the following basic terms that govern your use of, and purchase of, products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the “Agreement”).

 

GENERAL
We may, from time to time, change the terms that govern your use of our Site. Your use of our Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our Site from time to time.

 

PRODUCT INFORMATION
Most Lakai Store items displayed at the Site are available in select stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores. The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

 

 

My Account

- Create an Account:

You may place an order as a guest or create a Lakai account.

The benefits to creating a Lakai account:

  • Securely save billing and shipping details for faster checkout
  • Access order history and updated order status
  • Track orders after they are placed
 

Payment

Lakai accepts the following forms of payment:
Visa, MasterCard, American Express, Discover and PayPal.

Sales tax will be included on all orders shipped within California.

Payment:

If you choose a direct payment gateway to complete your purchase, then Magento stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Magentos Terms of Service here or Privacy Statement here.

 

 

Warranty

All Lakai apparel and accessories are warranted against defects in material or workmanship for 30 days from the date of purchase.

All Lakai footwear is warranted against defects in material or workmanship for 90 days from the date of purchase. Warranty claims are to be made through the authorized Lakai dealer where purchased.

Warranty is only valid with proof of purchase from lakai.com. The Lakai warranty program does not cover any defects due to improper fit.

Alteration of Lakai products or purchase from an unauthorized dealer will void warranty.

 

Processing & Shipping

Processing:

Once you have placed an order on our site you will receive a confirmation email.  To cancel an order please email us at shop@lakai.com or call us at (323)510-4050 immediately.  Once you have received a tracking number your order will be unable to be cancelled.

Once an order has been fully placed we are unable to switch items or sizes.  So be sure to order the correct sizes, colors, & include the correct address and email.

Please allow 1-3 business days for your order to be shipped.  Once it has been shipped you will receive a confirmation email with a tracking number.

Lakai’s warehouse hours are from 10am-7pm PST Mon-Fri.  All orders are shipped from our Los Angeles warehouse.   Any order placed on Friday after 11am will be sent out on the following Monday. 

Domestic:

We ship Domestic orders using Fedex smartpost, Ground, 2Day air, and Standard overnight shipping.  We offer free shipping on all domestic orders over 100$ and these will be sent out using FedEx Ground or Smartpost.  Ground shipping takes around 3-6 days to arrive after being picked up by Fedex.  Please give express shipping options 1 day to ship after placing (except on weekends).

 

INTERNATIONAL ORDERS

Lakai has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the “International Checkout” option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

 

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available WORLDWIDE from LakaiYour countries Customs may require recipients to pay applicable duties and taxes on each shipment entering said country. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. Excise Tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Customs on the importer’s behalf.

 

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

 To check the status of your order or track your package, please login to your account. 

 

TRACKING YOUR ORDER

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

  

REFUSED SHIPMENTS
If you decide to refuse any shipments from Lakai.com, you are responsible for the original shipping charges to you that are incurred on the package (on both the original and return shipments), and the cost of returning the package to lakai.com. This amount will be subtracted from your merchandise refund.

 

PRODUCT AVAILABILITY
Although availability may be indicated on the Site, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

 

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

 

SIZING
We have added a size chart. Reference the size charts to help determine your size when ordering from lakai.com. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email.

 

DISCLAIMER OF WARRANTIES
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Lakai collectively, and its subsidiaries and/or affiliates (“Lakai”) The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Lakai.

 

SITE CONTENTS
The Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial (other than for the purchase of merchandise from our site) use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

 

USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Lakai on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain Lakai. property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Lakai of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Lakai will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Lakai is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

 

You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

 

You agree that Lakai may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity. By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that Lakai may use your information for marketing and promotional purposes.

 

LAKAI’ COMMUNICATIONS TO YOU
You agree that Lakai may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Lakai products or services, or for such other purpose(s) as Lakai deems appropriate.

 

DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT LAKAI SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

 

INACCURACY DISCLAIMER
From time to time there may be information on saintgracestore.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. Please see our Return Policy.

 

INDEMNIFICATION
You agree to defend, indemnify and hold harmless the Lakai, their affiliates, parents and respective officers, directors, employees, agents, licensors, representatives, and third-party providers to the Site from and against any and all claims, damages, losses, costs and expenses, including reasonable attorneys’ fees, arising from or related to your use of the Site or from any violation of these Terms of Use by you. Lakai reserves the right to assume, at their sole expense, the exclusive defense and control of any matter subject to this indemnification by you, in which event you agree to fully cooperate with Lakai in asserting any available defenses.

 

Giveaways

Terms & Conditions

 

1. Eligibility.

 

This sweepstakes is open to residents worldwide, who are 13 years of age or older at time of entry and who have Internet and email access as of December 12, 2016.

 

2. How To Enter.

 

You may enter the Sweepstakes online anytime while entry form is live by visiting the Lakai contests page (https://www.lakai.com/giveaways) and entering by submitting the required form fields. Use of a false email account will disqualify an entry. Sponsor is not responsible for technical, hardware or software malfunctions, lost or unavailable network connections, or failed, incorrect, inaccurate, incomplete, lost, late, misdirected, garbled or delayed entries or other communications or other technical problems related to the Sweepstakes or Sweepstakes entries. The use of scripts or any automated system to enter is strictly prohibited. Sponsor, in its sole discretion, reserves the right to disqualify any person who tampers with the entry process or the operation of the Site, or who otherwise violates these rules.

 

3. Prize.

Winner will be chosen on or around August 11th. The winners will receive a pair of Sunglasses and a Souvenir Jacket. Odds of winning prize depend on the number of eligible entries received. Prize is not transferable and subject to availability. No substitution of prize for cash or other goods and services is permitted, except Sponsor reserves the right to provide a substitute prize of approximately equal value. All expenses not specified above, including, without limitation, all federal, state, provincial, and local taxes, and international tariffs, are the sole responsibility of the individual winner.

 

4. Drawing.

 

Potential winner will be determined by Lakai Limited Footwear on or about the end date from all eligible entries received. The determining of the winner will be conducted by Lakai Limited Footwear, the judge of the Sweepstakes, whose decisions are final and binding. Potential winner will be notified on or within 3 days of drawing by an email sent to the email address specified at the time of entry. If the potential winner does not respond within 48 hours of the date of the prize notification by email, fails to comply with the instructions contained in the prize notification within that time period, is ineligible for the prize, or refuses to accept the prize, Sponsor reserves the right to randomly choose an alternate potential winner from the pool of remaining eligible entries. Return of any prize notification as undeliverable will result in disqualification and selection of an alternate potential winner. In the event of a dispute concerning the identity of the person submitting an entry online, the entry will be deemed to be submitted by the person in whose name the email account for the email address provided to Sponsor is registered. Potential winner may be required to provide a driver's license and/or other evidence of identity in connection with claiming the prize. Winner may be required to complete and sign an Affidavit of Eligibility and Liability Release and, except where prohibited, a Publicity Release in the form provided by Sponsor, within seven (7) days of attempted notification in order to claim prize. If a minor wins a prize, it will be awarded in the name of the minor's parent or legal guardian, who will also be responsible for signing any necessary releases, consents and affidavits. An entrant is not a winner unless and until the entrant's eligibility has been verified and entrant has complied with all Sweepstakes requirements. Please allow four (4) weeks for delivery of prize.

 

5. General Conditions.

 

Lakai Limited Footwear has the right to cancel, terminate or modify this Sweepstakes if it cannot be completed as planned due to computer virus, bugs, tampering, unauthorized intervention, technical failures, or other conditions beyond Sponsor's control, and to select winner from eligible entries received on or before the termination date. Sponsor is not responsible for any failure to contact entrants, whether due to technical or human error. By entering this Sweepstakes, entrants agree (i) to be bound by these rules; (ii) that any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Sweepstakes but in no event attorneys' fees; and entrant hereby waives all rights to claim punitive, incidental, and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased, SOME JURISDICTIONS DO NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU; (iii) that Sponsor has the right to use entrant's first name, last name, and city and state on Sponsor's website and in any and all publicity and advertising **company** without any further attribution, notification or compensation to entrants except where prohibited by law; (iv) to be contacted by Sponsor by telephone, mail or email regarding this Sweepstakes; and (v) to release and hold harmless Sponsor and its agents for any liability, damages, loss or injury resulting from entrants' participation in this Sweepstakes or the acceptance, possession, shipping and handling, loss, use or misuse of any prize awarded in this Sweepstakes. Entrants and winner assume sole liability for injuries, including personal injuries and/or damage to person or property, caused or claimed to be caused by participating in this Sweepstakes or the acceptance, possession, shipping and handling, loss, use or misuse of any prize awarded. The Sweepstakes is governed by the laws of the United States and all claims must be resolved in the United States.

The information you provide will be used for contacting and delivering prize winnings to sweepstake winner. Your email address will also be added to the email list of Lakai. You have the option to opt out of this by unchecking the box. Box is checked by default.

By submitting an entry to this Sweepstakes, you acknowledge that you have read and agree to be bound by these Official Rules and the decisions of Lakai Limited Footwear, and that you satisfy all eligibility requirements. Sweepstakes governed by U.S. law. Sweepstakes is subject to all applicable federal, state and local laws and regulations. Void where prohibited by law. No purchase necessary to enter or win. A purchase will not improve your chances of winning.

 

MISCELLANEOUS
Unless otherwise specified and except to the extent LAKAI products are offered for sale in the United States through this Site, this Site and the Contents thereof are displayed solely for the purpose of promoting Lakai products and services available in the United States. This Site is controlled and operated by Lakai from its office in Los Angeles, California.

 

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of California, County of Los Angeles.

 

TERMINATION
These Terms of Use are effective unless and until terminated by Lakai, at any time. In addition to any other legal or equitable remedy, Lakai may revoke any or all of your rights under these Terms of Use or terminate these Terms of Use immediately without notice. Lakai can also deny you access to the Site and revoke any password(s) and/or account information issued to you, if in their sole discretion, you fail to comply with any term or provision of these Terms of Use or other Site legal notices and policies. Upon such termination, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made pursuant to these Terms of Use or otherwise.